Returns Policy - 100% Money Back Guarantee!!
Martini Collections Returns Policy - We offer a 100% Money Back Guarantee!
Thank you for shopping at Martini Collections, we hope you love your purchase. However, if it’s not quite right, here are some detailed instructions on how to return or exchange the item(s) you bought online. You can exchange or return any of the items you ordered online. Please note refunds may take up to 5-7 business days.
Should you change your mind we will happily exchange or refund your item/s providing the following Online Return Policy Conditions have been met:
1. The items are returned within 30 days of the date shown on the invoice.
2. Items must be in new and original condition as purchased, with all labels/tickets attached.
3. Customers must contact Martini Collections within 7 days from the day items are received.
Faulty items can be replaced with the same item originally purchased (subject to stock availability) or a full refund or exchange for another item. Please state your preference via orders and returns form.
All refunds will be provided via the original method of payment.
Returning items to Martini Collections
Please contact us with your issue and our friendly staff will instruct you on how to send it back to us.
Intimates returns policy
We only welcome refunds and exchanges on Intimates purchases subject to the following conditions:
1. The return is made within 30 days of purchase.
2. The item is in its original condition with tags still attached.
3. Online contact must be made before items are returned.
4. Customers are liable for the cost of returning items.
Other concerns regarding your online order?
Please check your items against your receipt. If there are any discrepancies between what has been delivered to you and what is on the receipt please let us know via the contact us form.